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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is the MOST LIKELY way of resolving major incidents?

A) A temporary team working together to identify a resolution
B) A support team following detailed procedures for investigating the incident
C) Users establishing a resolution using self-help
D) The service desk identifying the cause and a resolution

2. What is defined as an unplanned interruption or reduction in the quality of a service?

A) An incident
B) A problem
C) An event
D) A change

3. How should an organization adopt continual improvement methods?

A) Use a new method for each improvement the organization handles
B) Select a single method for all improvements that the organization handles
C) Select a few key methods for the types of improvement that the organization handles
D) Build the capability to use as many improvement methods as possible

4. Which value chain activity is concerned with the availability of service components?

A) Obtain/build
B) Design and transition
C) Deliver and support
D) Plan

5. What is MOST LIKELY to be handled as a service request?

A) The implementation of a workaround
B) An emergency change to apply a security patch
C) Providing a virtual server for a development team
D) Managing an interruption to a service

Solutions: