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EXIN ITIL 4 Foundation Sample Questions:

1. Which dimension of service management considers how activities are coordinated?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

2. Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A) Understanding the current state and identifying what can be reused
B) Standardization of practices and services
C) Understanding the customer's perception of value
D) The ability to discover and respond to failure earlier

3. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Incident management
B) Continual improvement
C) Service level management
D) Change enablement

4. What type of charge is often used for resolving incidents or implementing security patches?

A) Normal change
B) Emergency change
C) Standard change
D) Change model

5. What is the starting point for optimization?

A) Understanding the vision and objectives of the organization
B) Standardizing practices and services
C) Determining where the most positive impact would be
D) Securing stakeholder engagement

Solutions: