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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts - System architecture and core components |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Installation and Configuration | - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which tool should be used to reduce conflicts within the SCN?
- A. Line Renumber
- B. Extension Renumber
- C. MSN Configuration
- D. Unique User Names Tool
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
- A. Add an extra 9 in the telephone number field of the ARS Short Code.
- B. This is not supported on Avaya IP phones.
- C. Add a 9 to the prefix field on the line form of the outgoing trunks.
- D. Add a Short Code to the User for secondary Dial tone.
What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?
- A. The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
- B. Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
- C. The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
- D. The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- D. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
- A. Configure the backup settings on the VoiceMail Pro server.
- B. Select the UNC share as the destination on the VoiceMail Pro server.
- C. Select the mapped drive as the destination on the VoiceMail Pro server.
- D. Create a network share with permissions to store backups.
- E. Map a drive to an available network share.
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