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Apple Desktop Service Certification Sample Questions:

1. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a fire hazard.
B) CRT displays may present a radiation hazard.
C) CRT displays may contain toxic gases.
D) CRT displays may contain hazardous materials.
E) CRT displays may implode if mishandled.

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Try to start up from a bootable CD or DVD.
B) Reinitialize the hard disk and reinstall the Mac OS.
C) Replace the logic board.
D) Replace the internal hard drive with a known-good hard drive.

3. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Can any other computer successfully join her network?
B) Does your ISP support wireless access to the Internet?
C) Have you upgraded to Mac OS X v10.4.8?
D) What type of wireless card is installed in your iMac G5?

4. Which of the following is ALMOST CERTAINLY a software-related problem?

A) Single beep at startup
B) No video on display
C) iPhoto quits when launched
D) No Internet connectivity

5. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Try to start up from a bootable CD or DVD.
B) Reinitialize the hard disk and reinstall the Mac OS.
C) Replace the logic board.
D) Replace the internal hard drive with a known-good hard drive.

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