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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Standard Edition
B) Recorder Edition
C) Workforce Management
D) Desktop Trigger
E) Quality Management Edition

2. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Coach and Learn
B) Analyze module
C) Workforce Management
D) Desktop Trigger
E) Live Monitor

3. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Avaya IX TM Spaces
B) Cloud Operations Manager
C) Avaya Call Reporting
D) IP Office Media Manager
E) Simplified Web Self-Administration

4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 4 hour
B) 1 day
C) Less than 1 hour
D) 1 week

Solutions: