HP2-I57 Free Exam Study Guide! (Updated 24 Questions)
HP2-I57 Dumps for HP Sales Certified Certified Exam Questions and Answer
NEW QUESTION # 12
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- B. End users cannot snooze the alerts.
- C. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
- D. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- E. Only non-hybrid employees can receive end user alerts directly on their device.
Answer: A,C,D
Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 13
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
- A. Limits support for employees in hybrid work environments
- B. Minimizes the partners' scale and reach to better focus on end-user support
- C. Helps enhance your profits by increasing your margin when selling HP devices
- D. Provides reactive identification and resolution of hardware health issues
- E. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
Answer: C,E
Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 14 
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios
NEW QUESTION # 15
Name a capability available within HP Essential Support.
- A. Ability to order replacement parts from HP for defective third-party components
- B. Online status tracking during repair of product while at the repair center
- C. Remote problem diagnosis and troubleshooting to resolve most issues
- D. Guaranteed 24 x 7 support and next-day turnaround
Answer: C
Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime
NEW QUESTION # 16
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
- A. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
- B. HP Device Life Extension can be sold as a stand-alone service.
- C. HP Device Life Extension always comes with Accidental Damage Protection.
- D. HP Device Life Extension supports sustainability RFP requests.
Answer: A,C,D
Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents
NEW QUESTION # 17
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
- A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
- B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
- C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
- D. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
Answer: B
Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement
NEW QUESTION # 18
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
- A. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
- C. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
Answer: D
Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures
NEW QUESTION # 19
What are the benefits that Premium+ Support provides to customers? (Select three.)
- A. 24x7 remote support in all countries where HP provides coverage
- B. Ability to monitor the entire customer fleet of HP and non-HP devices
- C. Automated ticketing streamlines & expedites repairs with high-quality support
- D. Availability for purchase throughout the entire product lifecycle
- E. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
Answer: A,C,E
Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)
NEW QUESTION # 20
Which coverage does HP Post Warranty Support Service provide?
- A. Additional 12 months of support based on the product's base warranty or selected Support Service package
- B. Extension beyond 12 months if needed
- C. No-cost device repairs made with certified HP parts
- D. Access to Level 2 help desk technicians
Answer: A
Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable
NEW QUESTION # 21
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must install the HP software on all HP and non-HP customer devices.
- B. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
- C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
- D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
Answer: B,D
Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.
NEW QUESTION # 22
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