Latest [Mar 04, 2023] 500-443 Exam with Accurate Advanced Administration and Reporting of Contact Center Enterprise PDF Questions
Take a Leap Forward in Your Career by Earning Cisco 72 Questions
NEW QUESTION 25
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
- A. Script Editor
- B. Diagnostic Framework Portico
- C. Router Log Viewer
- D. RTTest
Answer: C
NEW QUESTION 26
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- B. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
- D. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
Answer: C
NEW QUESTION 27
Refer to the exhibit.
In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?
- A. BACampaign is not empty.
- B. BAStatus is not empty.
- C. callVariable1 is not equal to 1.
- D. BAAccountNumber is not empty.
- E. BAStatus is not equal to 1.
Answer: B
NEW QUESTION 28
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Number of concurrent real-time reports exceeded the system limits.
- B. Primary NTP server was changed.
- C. Number of historical reports exceeded the system limits.
- D. Time zone was changed.
- E. Cisco Unified Intelligence Center Publisher is not in service.
- F. IP address was changed.
- G. Secondary DNS was changed.
- H. Hostname was changed.
Answer: B,D,F,H
NEW QUESTION 29
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. upload third-party gadgets
- B. workflows and workflow actions
- C. desktop layout and conference resources
- D. wrap-up reasons and phonebooks
- E. ready and login reason codes
- F. cluster settings for VOS replication
- G. connections to the CTI OS server and the Administration & Data server database
- H. call variable and ECC variable layout
Answer: B,D,F,H
NEW QUESTION 30
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Any number of callbacks are allowed.
- C. Courtesy Callbacks start when "0" calls are in the queue.
- D. No Courtesy Callbacks are allowed.
Answer: B
NEW QUESTION 31
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication summary
- B. utils dbreplication runtimestate
- C. show dbreplication status
- D. utils dbreplication
Answer: B
NEW QUESTION 32
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call, PQ, SkillGroup, Call Type
- B. Call, Attribute, SkillGroup, Call Type
- C. Call Type, PQ, Attribute, Call
- D. Call, Call Type, Proficiency, SkillGroup
Answer: A
NEW QUESTION 33
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
- B. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
- C. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- D. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
Answer: B
NEW QUESTION 34
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)
- A. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
- B. You can enable hyper-threading at the Guest OS level.
- C. You cannot enable hyper-threading at the hypervisor level.
- D. You can enable hyper-threading at the hypervisor level.
- E. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
Answer: B,C
NEW QUESTION 35
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 400 ms, 5 heartbeats
- B. 100 ms, 5 heartbeats
- C. 400 ms, 3 heartbeats
- D. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- E. 100 ms, 3 heartbeats
Answer: B
NEW QUESTION 36
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the C path.
- B. The call that traversed through the D path.
- C. The call that traversed through the A path.
- D. The call that traversed through the B path.
Answer: C
NEW QUESTION 37
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. Cisco Unified ICM call router and administrative workstation
- B. Cisco Unified ICM call router and peripheral gateway
- C. administrative workstation and HDS-DDS
- D. Cisco Unified ICM call router and logger
Answer: B
NEW QUESTION 38
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. configured ports
- B. ready ports
- C. telephony port status
- D. reserved ports
- E. customer instance name
Answer: B
NEW QUESTION 39
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- C. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- D. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
- E. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
Answer: B,D
NEW QUESTION 40
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?
- A. Truncate three digits from dialed number.
- B. Suffix three digits to dialed number.
- C. Consider only the first three digits from the dial number.
- D. Prefix three digits to the dialed number at the end.
Answer: A
NEW QUESTION 41
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
- A. signaling forward unconditional
- B. signaling sip forward unconditional
- C. signaling forward conditional
- D. signaling forward conditional sip info
- E. signaling forward unconditional sip info
Answer: A
NEW QUESTION 42
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
- A. Menu & Play Media
- B. Menu & Get Digits
- C. Play Media & Get Speech
- D. Get Speech & Menu
Answer: B,D
NEW QUESTION 43
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. ringtone.tcl
- B. handoff.tcl
- C. bootstrap.tcl
- D. bootstrap.vmxl
Answer: C
NEW QUESTION 44
Refer to the exhibit.
While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?
- A. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
- B. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- C. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.
- D. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
- E. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
Answer: E
NEW QUESTION 45
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