
Pass Your NAHQ CPHQ Exam with Correct 202 Questions and Answers
Latest [Nov 09, 2021] 2021 Realistic Verified CPHQ Dumps
Conclusion
Be part of the coveted community of CPHQ healthcare professionals around the world and deliver quality leadership in the industry. By successfully completing the CPHQ exam, you can easily stand out in your field and continuously provide excellent services to patients. So, make sure you maximize the variety of training materials recorded above. All these are designed to fill in your knowledge and unlock new waves of valuable insights.
What Is CPHQ All About?
CPHQ, or Certified Professional in Healthcare Quality, is a certification designed by the National Association for Healthcare Quality (NAHQ) for healthcare professionals who have demonstrated expertise in the vital CPHQ body of knowledge. These consist of the strategic roles needed in leadership, information management, performance measurement, and operational healthcare tasks. With your mastery of the key aspects, you can easily shape your career as a leader in the field and proficiently handle healthcare facilities and systems.
The CPHQ exam that one should pass to become accredited has a total of 140 questions in multiple-choice format. However, only 125 of them are to be used when measuring your score. This is a computerized test that can be taken throughout the year at one of the accredited PSI testing centers.
NEW QUESTION 103
Patients hospitalized for congestive heart failure should be able to walk farther, have more energy, and experience
less shortness of breath following hospital treatment. Patients who undergo total knee replacements should have less
knee pain when they talk; have a good range of joint motion; and be able to perform activities of daily living such as
walking, doing yard work, and performing normal household chores. This example shows that:
- A. Patient treatment results are regularly reviewed
- B. The purpose of medical treatment and hospital procedures is to improve patients'
functional status or quality of life - C. Treatment is a very sensitive process
- D. There should be full engagement at the management and staff level
Answer: B
NEW QUESTION 104
Which of the following is NOT out of Quality measurement categories or domains?
- A. Clinical quality (including both process and outcome measures)
- B. Operational status
- C. Financial performance
- D. patient satisfaction
Answer: B
NEW QUESTION 105
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.
For instance:
- A. Employees put patients on hold in the middle of medical emergencies
- B. Patients were not able to get an appointment when they needed one
- C. All of these
- D. Employees did not provide clear directions to patients on how to get the practice
Answer: C
NEW QUESTION 106
Amenities may cover areas as mentioned below EXCEPT:
- A. Vast and facilitated food providing area
- B. Good directional signs
- C. Comfortable waiting rooms
- D. Ample and convenient parking
Answer: A
NEW QUESTION 107
Familiarity with terms describing the psychometric properties of survey instruments and methods for data collection
can help an organization choose a survey that will provide it with credible information for quality improvement. There
are two different and complementary approaches to assessing the reliability and validity of a questionnaire. Which of
the following are out of those approaches?
- A. Cognitive testing
- B. Psychometric testing
- C. Technical excellence testing
- D. Both A and C
Answer: D
NEW QUESTION 108
Some database projects rely on medical record review because many of the data are not available in administrative
database, e.g.
- A. Patient's of test and lab reports
- B. Measurement that require time stamp, such as administration of antibiotics within one hour before surgical
incision - C. Nursing record
- D. Patient's entries and visits to the physician
Answer: B
NEW QUESTION 109
Health plan databases are valuable because they contain detailed information on all care received by health plan
members. These databases are commonly used to identify patients who have not received preventive services such
as:
- A. A, B and C
- B. Immunization
- C. Mammograms
- D. Colon cancer screening
Answer: A
NEW QUESTION 110
__________________ arises from a single or small set of causes that are not part of event or process and therefore can be traced, identified and implemented or eliminated. In general, researchers are interested in this variation because they can link-or-assign variation to a single specific cause and act accordingly.
- A. Performance variation
- B. Assignable variation
- C. Process variation
- D. Random variation
Answer: B
NEW QUESTION 111
To identify outpatient data sources, the team should consider the following questions EXCEPT:
- A. Do the measures selected by team reflect the aspects of care that have the most influence on patient's outcome
- B. Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own
labs? If so, do they achieve the laboratory data for12-24 month snapshot? If they do not do their own lab testing, do
they use a common reference lab that would be able to supply the data? - C. Do the source outpatient data is the same as inpatient data
- D. Are the physician in organized medical groups that have outpatient electronic medical records, which could be a
source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices? If
not, can the health plans in the area supply the data by practice site or individual physician?
Answer: A,C
NEW QUESTION 112
When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals
who provide care and of the settings where the care is delivered. These characteristics include ____________ of
professionals who provide care and the adequacy of the facility's equipment, and overall organization.
- A. A, B and C
- B. Education
- C. Training
- D. Certification
Answer: A
NEW QUESTION 113
A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular attributes and as a result define quality care differently.
Which of the following is/are NOT out of those attributes?
- A. Technical performance
- B. Excess staff
- C. Responsiveness to patient preferences
- D. Amenities
Answer: B
NEW QUESTION 114
Limitations of health plan databases are all of the following EXCEPT:
- A. Recording may make some historical data inaccurate, especially as they relate to tracking and trending of
compilation rates and the categorization of certain types of compilations - B. None of these
- C. They do not contain detailed information on the outcomes of care or the results of tests (e.g. lab tests, radiology
examinations, and biopsies) - D. Database also must keep in mind that changes in reimbursement rules (and the provider's response to those
changes) may affect the integrity of data over time
Answer: B
NEW QUESTION 115
Measures of central tendency describe the:
- A. Average distance of any point in the data set from the mean
- B. Type and number of classes for dividing the data
- C. Extent to which the data points are scattered
- D. Typical or middle data point
Answer: D
NEW QUESTION 116
Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:
- A. Determine the needs of those customers
- B. Develop a process that is able to produce the product
- C. Optimize the product feature to meet our needs and customer needs
- D. Identify who the customers are
Answer: B
NEW QUESTION 117
Health care provider accountability
Decision making public reporting
Organizational evaluation
National performance improvement goals and activities
These are the performance measures identified by health organizations in order to meet:
- A. Organizational objective
- B. External needs specifically
- C. Internal needs specifically
- D. Organizational vision
Answer: B
NEW QUESTION 118
In every survey, some people agree to be respondents but do not answer every question. Although non-response to
individual questions is usually low, occasionally it can be high and can affect estimates. Categories of patients
mentioned below selected to be in the sample; do not actually provide data. Which of the following is odd one?
- A. Patients asked to provide data who refuse to do so (do not respond to the survey)
- B. Patients the data collection procedures do not reach, thereby not giving them a chance to answer questions
- C. Patients do not truly provide demographic information
- D. Patients asked to provide data who are unable to perform the task required of them (e.g., people who are too ill to
respond to a survey or whose reading and writing skills preclude them from filling out self-administered
questionnaires)
Answer: C
NEW QUESTION 119
Some database projects rely on medical record review because many of the data are not available in administrative database, e.g.
- A. Patients of test and lab reports
- B. Nursing record
- C. Measurement that require time stamp, such as administration of antibiotics within one hour before surgical incision
- D. Patient's entries and visits to the physician
Answer: C
NEW QUESTION 120
Generally, effective performance measurement benefits organizations in the following way/s EXCEPT:
- A. Illustrate improvement
- B. Promotes ongoing organization self-evaluation and improvement
- C. Provides factual evidence of performance
- D. Helps to meet internal patients' care requirements
Answer: D
NEW QUESTION 121
Best- practice standards in healthcare continue to evolve in response to new medicines and treatment option. The
following list details a number of concerns in the creation of physician profiles EXCEPT:
- A. What do you want to measure, and why is this important?
- B. How will findings influence change?
- C. How and when standards will be marked?
- D. Are these the most appropriate measures of quality improvement?
Answer: C
NEW QUESTION 122
Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value
ranging from 85 to 450 maximum points.
- A. 1000 point scale
- B. 1500 point scale
- C. 500 points
- D. 2000 point scale
Answer: A
NEW QUESTION 123
Health plan databases are an excellent source of data for quality improvement projects particular projects that have
_______________. For many years, health plans have used a variety of means to collect data on their performance,
track the management of care received by their numbers and direct program in disease management and care
management.
- A. Sophisticated data warehouses
- B. Full engagement at nursing unit
- C. Baseline assessment
- D. A population health management focus
Answer: D
NEW QUESTION 124
Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.
Which of the following is NOT out of those questions?
- A. What is your aim for improvement?
- B. How frequently do you need to measure your performance to achieve your name?
- C. What was your last year budget?
- D. Who will review the data?
Answer: C
NEW QUESTION 125
A patient was in the operating room when a piece of a surgical instrument broke off and was left in the patient's body.
The patient was readmitted for removal of the foreign object. Which of the following would most likely apply in this
situation?
- A. Res ipsa loquitur
- B. Contributory negligence
- C. Tort liability
- D. Contractual liability
Answer: A
NEW QUESTION 126
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Best Training Courses for CPHQ Exam
The approach of studying for this exam may vary depending on your learning capacity. As suggested by NAHQ, you can spend between 6 weeks to 3 months preparing for it. And to support your quest to career advancement, below are the most beneficial training resources for a successful performance.
- CPHQ Review Course (Self-paced)
Another material suggested by NAHQ is the self-paced review course. This is a great follow-up after the instructor-led training because it helps in underlining your exam readiness. However, this can also be a stand-alone material if you can’t allocate a specific schedule for the virtual sessions. No worries because this program also revolves around the official exam outline. So, if you want to maximize your time at your own comfort, you can avail of this self-paced option and study independently in a digital setup. And in comparison to the instructor-led course, this one offers up to 1-year access to the contents.
Through the detailed lectures, it makes you comprehend the relevance of the healthcare profession. These involve proper accreditation, readiness activities, and recognition programs in delivering quality medical oversight. Alongside these topics, your skills in accurately handling data, performing risk management tasks, and identifying patient safety priorities are also reinforced.
- Virtual Course (Instructor-Led)
Do you want your learning to be administered by an expert? If yes, then enroll in the instructor-led course. This virtual training runs for over two weeks (excluding weekends), demonstrating the essential subjects associated with a quality healthcare career. The contents provided in the course are aligned with the CPHQ test blueprint, which means you will be on the right track while acquiring new insights. It begins with organizational guidance and then continues with patient safety and process improvement. The last core section is about health data analytics.
Plus, the instructor can share relevant tips that you can apply during your exam and real-world job. Don’t forget to check the schedule ahead so you can plot the days properly. Generally, these are listed by month, with an overview of the dates covered.
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