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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Contact Center Architecture
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya Breeze® Platform
- B. Avaya IX™ Workspaces
- C. Avaya IX™ Workforce Engagement
- D. Avaya Control Manager
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
- A. Call Back Request (CBR)
- B. Call Completion No Reply (CCNR)
- C. Call Completion Busy Subscriber (CCBS)
- D. Call Back Assist (CBA)
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
- A. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
- B. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
- C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
- D. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
- A. Avaya IX ™M Workspaces
- B. Avaya IX ™ Workplace
- C. Avaya Agent Desktop
- D. Avaya Callback Assist
There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)
- A. The proposal value Is obvious, so It is not discussed.
- B. Avaya can deliver what has been promised.
- C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
- D. The executive summary section of the proposal highlights the solution features.
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