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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. There is a recommended order to powering up the Avaya IP Office™ 500V2.
Why is the first step to power up the expansion modules before powering up the control unit?

A) The expansion units take longer to power up.
B) It is easier to start with the expansion unit at the top and then work your way down.
C) All expansion units need to be powered for the control unit to discover them.
D) The configuration files from the expansion units SD cards need to be loaded before the control unit is started.

2. A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system.
What should you do to determine the cause of the delay?

A) Enable monitoring of RTCP (Real-Time Transport Control Protocol).
B) Use Wireshark packet analyzer.
C) Utilize SSA (System Status Application).
D) Analyze VoIP settings of IP telephones.
E) Debug view.

3. A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records.
Which voicemail action type must be configured to achieve this?

A) Database Action
B) Configuration Action
C) Miscellaneous Action
D) Conditional Action

4. After the ignition process, what tool can be utilized to configure the IP500 V2 and Server Edition systems, in a step-by-step manner, for configuring Users, Groups, and Lines?

A) Avaya Management Tool
B) Configuration Wizard
C) Management Wizard
D) Configuration Manager

5. Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?

A) WebLM License Manager
B) System Status Application (SSA)
C) Avaya IP Office Manager
D) Avaya Diagnostic Server (ADS)

Solutions: