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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design and Innovation | 22% | - Innovating processes and services - Co-designing solutions with patients and families - Integrating experience into design - Evaluating impact of changes |
| Topic 2: Measurement and Analysis | 23% | - Reporting findings and driving improvement - Collecting and validating feedback data - Analyzing and interpreting results - Designing and implementing experience measurement |
| Topic 3: Organizational Culture and Leadership | 26% | - Aligning governance and resources - Building supportive culture and capability - Advancing the profession and practice - Leading experience strategy and vision |
| Topic 4: Partnership and Advocacy | 29% | - Building partnerships with stakeholders - Promoting person-centered care principles - Engaging patient and family voices - Advocating for patient rights and values |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which is the MOST effective use of real-time data collection?
- A. Providing opportunity for immediate recognition
- B. Revealing needed facility-wide improvements
- C. Identifying patterns and trends for organizational change
- D. Shaping organizational strategy
Correct Answer: A 🗳️
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Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?
- A. " Don ' t worry; I could do this procedure in my sleep. "
- B. " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
- C. " We are going to do our best. Don ' t worry about a thing. "
- D. " I ' ve done this before. We rarely have complications and you ' ll be fine. "
Correct Answer: B 🗳️
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Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?
- A. Create the desire to participate and support the change.
- B. Create awareness of the need for change.
- C. Understand the impact on staff.
- D. Provide knowledge of how to change.
Correct Answer: B 🗳️
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When reviewing patient experience survey data, a hospital unit ranks at the 67th percentile when compared to peers. How would this be explained to the team?
- A. The unit has 67 percent of patients reporting they are satisfied.
- B. The unit is the 67th best performing unit in its peer group.
- C. The unit needs to improve by 67 percentile points.
- D. The unit is performing better than 67 percent of its peers.
Correct Answer: D 🗳️
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Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?
- A. Train and coach PFAC members on committee participation so that they are valuable contributors.
- B. Explain to the committee members that there will be patients (PFAC members) present at the meetings.
- C. Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
- D. Provide PFAC members with key talking points to guide their involvement with committees.
Correct Answer: A 🗳️
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