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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 8% | - Action arbitration logic - Apply business levers - AI-driven prioritization |
| Topic 2: Omnichannel Delivery | 10% | - Real-time containers - Email and web channel integration - Third-party distributor sharing |
| Topic 3: Actions and Treatments | 12% | - Define and manage customer actions - Design treatment strategies - Configure web and outbound offers |
| Topic 4: Decision Strategies | 25% | - Implement eligibility and segmentation rules - Build and test decision strategies - Integrate predictive models - Simulate and optimize outcomes |
| Topic 5: Next-Best-Action Concepts | 10% | - Always-on outbound essentials - Define starting population - Customer Decision Hub overview - 1:1 customer engagement fundamentals |
| Topic 6: Engagement Policies | 12% | - Define customer engagement rules - Create engagement strategies - Manage customer journeys |
| Topic 7: Business Agility & Change Management | 10% | - Iterative updates to decision logic - Governance and deployment - Monitor performance and tuning |
| Topic 8: Contact Policies and Volume Constraints | 13% | - Control action overexposure - Manage outbound volume caps - Set contact frequency limits |
