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CompTIA PDI+ Beta Sample Questions:

1. Which of the following types of media would MOST likely cause above normal amounts of machine jamming?

A) Colored media
B) Letterhead
C) Pre punched
D) Envelopes

2. A technician has an unusually difficult problem with an MFP. After calling technical support, and working for several hours, the problem stil exists. The customer is upset and wants the unit replaced. Which of the following is the next BEST course of action?

A) Call a sales representative and let them sell the customer a replacement.
B) Cal the service manager and ask for assistance.
C) Advise the customer that all of this is usual and wil be fixed as quickly as possible.
D) Remind the customer that they have several other units to use.

3. Which of the following components are used to rotate mechanisms (e.g. gears or belts)? (Select TWO).

A) Photointerruptor
B) Sensors
C) Solenoids
D) Clutches
E) Motors

4. When cleaning paper feed rollers, technicians should:

A) ask the user which cleaning solution they have available.
B) wipe the rollers off with paper towel.
C) use 90% isopropyl alcohol for rubber rollers.
D) refer to the service manual for cleaning procedures.

5. If a print coming out from the device has regular, evenly spaced, dark marks in the direction of the media feed; the cause of the problem is from:

A) a nick in the fuser heat roller.
B) a mark on the platen glass.
C) toner spil ing from the cleaner section.
D) an incorrect media setting.

Solutions: