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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which does the ITIL service value system discourage?

A) Coordinated authorities and responsibilities
B) Organizational agility
C) Interfaces among practices
D) Organizational silos

2. Which statement about IT service management is CORRECT?
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A) It is performed by the service desk using a mix of people, process and technology
B) It is performed by IT service providers using a mix of people, process and technology
C) It is performed by customers using a mix of IT systems, services and processes
D) It is performed by IT service providers using a mix of suppliers and their products

3. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) outcomes
C) services
D) relationships

4. Which dimension includes the knowledge needed for the management of services?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

5. Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A) Problem management
B) Continual management
C) Service request management
D) Service desk

Solutions: