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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu Notfalländerungen ist RICHTIG?

A) Notfalländerungen werden normalerweise nicht im Änderungsplan erfasst
B) Die Autorisierung von Notfalländerungen kann bis nach der Implementierung aufgeschoben werden
C) Notfalländerungen sind risikoarm und gut verstanden
D) Es ist notwendig, alle Unterlagen auszufüllen, bevor eine Notfallgebühr erhoben wird

2. Welches Leitprinzip befasst sich IN ERSTER LINIE mit der End-to-End-Dienstleistungserbringung?

A) Ganzheitlich denken und arbeiten
B) Optimieren und automatisieren
C) Fokus auf Wert
D) Zusammenarbeiten und fördern

3. Welcher Service-Übergangsprozess bietet Anleitungen zur Umwandlung von Daten in Informationen?

A) Servicevalidierung und -tests
B) Änderungsauswertung
D18912E1457D5D1DDCBD40AB3BF70D5D
C) Wissensmanagement
D) Service-Asset- und Konfigurationsmanagement

4. In welchen ZWEI Situationen sollten die ITIL-Leitprinzipien berücksichtigt werden?
1. Bei jeder Initiative
2. In Beziehungen mit allen Beteiligten
3. Nur in spezifischen Initiativen, in denen das Prinzip relevant ist
4. Nur in bestimmten Stakeholder-Beziehungen, in denen das Prinzip relevant ist

A) 1 und 2
B) 3 und 4
C) 2 und 3
D) 1 und 4

5. Welche Dimension befasst sich am MEISTEN mit Fähigkeiten, Kompetenzen, Rollen und Verantwortlichkeiten?

A) Wertströme und Prozesse
B) Information und Technologie
C) Partner und Lieferanten
D) Organisationen und Personen

Solutions: