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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) One dynamic marketing list can contain accounts, contacts, and leads.
B) Static marketing lists cannot be locked.
C) You can remove members from a dynamic marketing list by using an Advanced Find query.
D) You can copy a dynamic marketing list to a static marketing list.
E) You can add members to a static marketing list by using an Advanced Find query.

2. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Auditing
B) Advanced Find
C) Charts
D) Dashboards

3. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case without a resolution type, and then close the open activities when they are finished.
B) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
C) Close the open activities, and then close the case.
D) Close the case without a resolution, and then close the open activities when they are finished.

4. In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A) Select the case in the case list, and then assign the case to the queue.
B) Open the case, and then assign the case to the queue.
C) Select the case in the case list, and then add the case to the queue.
D) Open the case, and then add the case to the queue.

5. In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?

A) Products and price lists can be associated with a campaign, but neither can be associated with a campaign activity.
B) Price lists can be associated with a campaign, but not with a campaign activity. Products can be associated with a campaign activity, but not with a campaign.
C) Products and price lists can be associated with a campaign activity, but neither can be associated with a campaign.
D) Products can be associated with a campaign, but not with a campaign activity. Price lists can be associated with a campaign activity, but not with a campaign.

Solutions: