Exam MS-720: Microsoft Teams Voice Engineer
Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.
Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.
Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.
The English language version of this exam was updated on May 4, 2022. Please download the study guide in the “Tip” box to see the current skills measured.
Passing score: 700. Learn more about exam scores.
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- Download the MS-720 study guide to help you prepare for the exam
Part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
Prerequisites of Microsoft MS-720 Exam
There are a lot of prerequisites you need to pass before you can sit down for the Microsoft MS-720 exam. You will need to have been working in the field of voice engineering for at least three years, and you will need to have a deep understanding of how the tools work. There are two required training courses, each of which lasts at least four hours. One is on TTS and the other on speech recognition.
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Format of Microsoft MS-720 Exam
Passing score: 70%
Exam Length: 60 questions
Exam Format: Multiple choice questions
Exam Duration: 120 minutes.
Language: English
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Implement call park and call transfer - Assign licenses and policies - Manage voice applications - Configure voice routing policies |
| Optimize network performance | 5-10% | - Plan network topology - Implement quality of service (QoS) - Validate network performance - Assess network requirements |
| Plan and configure Microsoft Teams Phone | 25-30% | - Configure auto attendants and call queues - Plan and design Microsoft Teams PSTN solution - Manage phone numbers - Select PSTN connectivity option - Implement emergency calling - Configure audio conferencing |
| Plan and configure Direct Routing | 15-20% | - Configure media bypass - Design Direct Routing infrastructure - Deploy Survivable Branch Appliance (SBA) - Implement call routing policies - Configure Session Border Controller (SBC) |
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Manage device policies - Update and monitor devices - Plan device deployment - Configure IP phones and Teams Rooms |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Resolve Direct Routing issues - Analyze call analytics and logs - Monitor call quality and reliability - Troubleshoot PSTN connectivity |




