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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

A) value engineering
B) bottom- up
C) structure-related strategy
D) lean

2. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A) brick-laying theory
B) bridge theory
C) wave theory
D) sand cone theory

3. Which of the following items created by an organisation are intangible? Select TWO

A) A massage given at a Spa
B) A shirt bought at a retail outlet
C) A cup of coffee from a restaurant
D) Legal Advice provided by a solicitor

4. At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

A) before manufacturing begins
B) at regular intervals during the manufacturing process
C) once all items have been processed, before the are sent to customers
D) on a faulty item if it is returned from a customer

5. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 2?

A) quality
B) cost
C) flexibility
D) speed

Solutions: