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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A) Give Sales Cloud license to the Field Service team to view Order and Order Item data.
B) Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
C) Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
D) Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

2. Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A) Generate a new permission set that grants access to the Order object andassign it to the field service users.
B) Generate a new profile that grants access to the Order object and assign it to the field service users.
C) Provide the field service team witha Sales Cloud license to view Order data.
D) Provide the field service team with CPQ licenses to view Order data.

3. A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?

A) Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.
B) Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
C) Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.
D) Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

4. Refer to the images below:



As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?

A) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
B) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
C) Option D, utilizing an external ETL tool to batch load the records into Salesforce
D) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

5. UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants.
Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment.
Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.
How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?

A) Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
B) Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
C) Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
D) Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.

Solutions: