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Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?

A) Business Requirements Document
B) Salesforce Solution Kits
C) Solution Architecture Diagram

2. Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A) Change request logs
B) Entity Relationship Diagram (ERD)
C) System requirements specification

3. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

A) Universal Process Notation (UPN)
B) Unified Modeling Language (UML)
C) Business Process Modeling Notation (BPMN)

4. Which permission is required to create, delete, refresh or activate a Sandbox?

A) Sandbox Editor
B) System Administrator
C) Environment Manager
D) Manage Sandbox

5. Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?

A) Items chat are user-friendly features
B) Items that are crucial to the business
C) Items requested by the majority of users

Solutions: