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Salesforce Certified Slack Administrator Sample Questions:

1. You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A) Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
B) Create a process to request public channel creation through Slack admins.
C) Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
D) Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.

2. You're a Workspace Admin for AcmeTesting Inc., which has standard prefixes: help-, proj-, and announcements-.
What is an appropriate channel name within the AcmeTesting Sales workspace?
(Select the best answer)

A) #sales-help-services
B) #help-finance
C) #announcements-team
D) #acme-sales proj finance

3. You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization.
Leadership asks if it is possible to require guests to use the Slack for EMM app.
How should you respond to this request?
(Select the best answer.)

A) It's not possible to require guests to use the Slack for EMM app.
B) Guests are required to use the Slack for EMM app by default.
C) Guests can only login through the desktop app to access your workspaces.
D) Guests can be required to use the Slack for EMM app.

4. You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?

A) Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
B) Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
C) Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
D) Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.

5. Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A) Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
B) Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
C) Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels
D) Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels

Solutions: