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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Security and compliance configurations - Analytics and dashboard usage - Identity and access management - Slack Connect and app approval settings |
| Topic 2: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Topic 3: Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
| Topic 4: Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Topic 5: Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Topic 6: Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues |
Salesforce Certified Slack Consultant Sample Questions:
You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?
- A. Objective, channel setup recommendations and target audience
- B. Target audience, objective and delivery method
- C. Objective, channel setup recommendations and delivery method
- D. Target audience, channel setup recommendations and delivery method
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During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?
- A. #security
- B. #help
- C. #hello
- D. #search-first
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What can you do to prevent the creation of duplicate users as a result of a grid migration?
- A. Require users to login with their existing email and password.
- B. Ask users to update their usernames to a standard nomenclature.
- C. Make sure all guests are promoted to full members.
- D. Ensure users' emails in Slack match SSO.
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When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?
- A. Training recommendations
- B. Admin processes
- C. Channel recommendations
- D. Grid design benefits and considerations
- E. User analytics and KPIs
- F. Workspace(s) and access level
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You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
- A. Pre-course checklist
- B. Self-serve materials
- C. Training channel
- D. Presentation slide deck
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