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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 2: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 3: Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Building service proposals and pricing models - Communicating ROI and total cost of ownership |
| Topic 4: Assessing Customer Needs | 25% | - Identifying customer business and IT challenges - Consultative sales approach - Mapping needs to lifecycle service offerings |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Compliance, security, and sustainability aspects - Comparison with alternative solutions |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
A) HP Fix Services
B) HP Collaborate Services
C) HP Renew Services
D) HP Post Warranty Services
E) HP Set Up Services
F) HP Device Media Retention
2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
3. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
A) Defective Media Retention
B) Hardware Support Onsite
C) Proactive Insights
D) Custom System Setting Services
4. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
A) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
B) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
C) At the time designated in the customer's service level agreement for implementing the customer's request for changes
D) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A |




