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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following statements is CORRECT?

A) The service knowledge management system is part of the configuration management system
B) The configuration management system is part of the configuration management database
C) The configuration management system is part of the known error database
D) The configuration management system is part of the service knowledge management system

2. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

3. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) 1 and 3 only
C) All of the above
D) 1, 2 and 3 only

4. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A) 1 only
B) 3 only
C) 2 only
D) All of the above

5. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

A) 2, 3 and 4 only
B) 1, 2 and 4 only
C) All of the above
D) 1, 2 and 3 only

Solutions: