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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A) Start where you are
B) Optimize and automate
C) Collaborate and promote visibility
D) Keep it simple and practical

2. Which guiding principle considers the importance of customer loyalty?

A) Start where you are
B) Progress iteratively with feedback
C) Optimize and automate
D) Focus on value

3. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A) Change control
B) IT asset management
C) Service request management
D) Service desk

4. Which statement about problems is CORRECT?

A) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
B) Problems must be resolved quickly in order to restore normal business activity.
C) Problems are not related to incidents.
D) Problem prioritization involves risk assessment.

5. Which statement about a 'continual improvement register' is CORRECT?

A) It should be re-prioritized as ideas are documented
B) It should be used to capture user demand
C) There should only be one for the whole organization
D) It should be managed at the senior level of the organization

Solutions: