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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Above Physical Layer: Existing Data Network
B) Line of Business application integration needs
C) Current PBX/Key System Features and Dial Plan
D) Physical Layer: Existing Telecom Infrastructure
E) Productivity Requirements

2. What does "IMAP support" mean in the IP Office UMS service?

A) All messages are forwarded to my email account and deleted on my phone.
B) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
C) I can receive voicemail messages only using MS Outlook.
D) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
E) I can see/listen to voicemail messages by Web browser.

3. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Default the IP Office.
B) Re-install the IP Office Professional License.
C) Remove the Embedded Voicemail Card.
D) Upgrade the system to the current GA software.
E) Remove the daughter boards.

4. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
B) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
C) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
D) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.

5. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
B) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
C) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
D) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.

Solutions: