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Avaya 3782X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Integration | - Third-party system connectivity considerations - Integration with Avaya IP Office platform |
| Topic 2: Reporting and Performance Monitoring | - Performance analysis and optimization - Reporting tools and metrics |
| Topic 3: Solution Design Principles | - Scalability and capacity planning - Requirements analysis and solution mapping |
| Topic 4: IP Office Contact Center Architecture | - Core system components and architecture overview - Deployment models and topology design considerations |
| Topic 5: Contact Center Routing and Call Flow Design | - Queue management and distribution logic - Inbound routing strategies |
| Topic 6: Troubleshooting and Optimization | - System tuning and best practices - Common design issues and resolutions |




