Jun 25, 2026 ITIL Exam Crack Test Engine Dumps Training With 505 Questions
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NEW QUESTION # 136
Which of the following sentences BEST describes a Standard Change?
- A. A change that correctly follows the required change process
- B. A pre-authorized change that has an accepted and established procedure
- C. A change to the service provider's established policies and guidelines
- D. A change that is made as the result of an audit
Answer: B
NEW QUESTION # 137
Which skill is an essential part of the 'service level management' practice?
- A. Diagnosis
- B. Technical knowledge
- C. Problem analysis
- D. Listening
Answer: D
NEW QUESTION # 138
Which process is responsible for frequently occurring changes where risk and cost are low?
- A. Release and Deployment Management
- B. Access management
- C. Request Fulfillment
- D. Incident Management
Answer: C
NEW QUESTION # 139
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
- A. The problem remains in the known error status
- B. A change request is submitted to change control
- C. Problem management restores the service as soon as possible
- D. The problem record is deleted
Answer: A
NEW QUESTION # 140
"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?
- A. Service Strategy
- B. Service Operation
- C. Service Transition
- D. Continual Service Improvement
Answer: C
NEW QUESTION # 141
In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?
- A. Service transition
- B. Service operation
- C. Service strategy
- D. Service design
Answer: D
NEW QUESTION # 142
Which one of the following activities is NOT part of the Deming Cycle?
- A. Act
- B. Plan
- C. Co-ordinate
- D. Do
Answer: C
NEW QUESTION # 143
Which practice balance management of risk with maximizing throughput?
- A. Continual improvement
- B. Incident management
- C. Problem management
- D. Change enablement
Answer: D
Explanation:
The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
NEW QUESTION # 144
Which one of the following is NOT a responsibility of the service transaction stage of the servicelifecycle?
- A. To provide good-quality knowledge and information about services
- B. To ensure that a service managed and operated accordance with constraints specified during design
- C. To design and develop capabilities for service management
- D. To planthe resources required to manage a release
Answer: C
NEW QUESTION # 145
Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?
- A. Service level management
- B. Service strategy
- C. Change management
- D. Service transition planning and support
Answer: D
NEW QUESTION # 146
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
- A. Performance, process, products, plans
- B. People, process, partners, performance
- C. People, products, plans, partners
- D. People, process, products, partners
Answer: D
NEW QUESTION # 147
Which guiding principle recommends collecting data before deciding what can be re-used?
- A. Start where you are
- B. Progress interactively with feedback
- C. Keep it simple and practical
- D. Focus on value
Answer: A
NEW QUESTION # 148
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
- A. Continual service improvement
D18912E1457D5D1DDCBD40AB3BF70D5D - B. Service transition
- C. Service operation
- D. Service strategy
Answer: A
NEW QUESTION # 149
At which stage of the service lifecycle should the processes needed to operate a new service be defined?
- A. Service design: Design the processes
- B. Service operation: IT operations management
- C. Service transition: Plan and prepare for deployment
- D. Service strategy: Develop the offerings
Answer: A
NEW QUESTION # 150
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
- A. Service level management
- B. Monitoring and event management
- C. Change enablement
- D. Service desk
Answer: A
Explanation:
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION # 151
A Service Level Agreement is?
- A. An agreement between a Service Provider and an external supplier
- B. An agreement between the Service Provider and their customer
- C. The part of a contract that specifies responsibilities of each party
- D. An agreement between the Service Provider and an internal organization
Answer: B
NEW QUESTION # 152
Which of the following is an objective of service transition?
- A. To plan and manage the resource requirements for releases
- B. To negotiate service levels for new services
- C. To plan and manage entries in the service catalogue.
- D. To provide quality knowledge of incident and problem management
Answer: A
NEW QUESTION # 153
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