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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Topic 2: Basic Concepts of Usability, UX and Accessibility | 15% | - Relationship between usability, UX and accessibility - Business value and objectives - Definitions and core principles |
| Topic 3: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Impact analysis and mitigation - Project and product-level risks |
| Topic 4: Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Stakeholder communication - Documenting results and recommendations |
| Topic 5: Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry - Human-centered design process |
| Topic 6: Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
- A. That depends on the context of use as users may have different expectations
- B. The usability of the website is bad - five minutes is way too long
- C. That depends on the accessibility of the website
- D. The usability of the website is good - five minutes is a fair amount of time
Correct Answer: A 🗳️
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Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions
- A. ii, iv & v are true, i & iii are false
- B. i, ii & v are true, iii & iv are false
- C. ii & iv are true, i, iii & v are false
- D. iii, iv & v are true, i & ii are false
Correct Answer: A 🗳️
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What is good accessibility?
- A. Good usability of a software product by people with limited knowledge of the software
- B. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
- C. Good usability regardless of disturbances like bright sunlight, noise or wind
- D. Good usability of a software product on all devices (smart phone, computer, etc.)
Correct Answer: B 🗳️
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You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?
- A. Usability Review
- B. User surveys
- C. Usability testing
- D. Accessibility Evaluation
Correct Answer: A 🗳️
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