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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
| Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| OmniStudio and Low-Code Configuration | - DataRaptor and Integration Procedures - OmniScript design and execution - FlexCards for UI composition |
| Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
Salesforce Communications Cloud Accredited Professional Sample Questions:
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- B. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
- C. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
Correct Answer: B 🗳️
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
- A. Attach an Omniscript ta task and handle the integration manually
- B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
- C. Use Apex to be able to send the customized payload and interpret the response
- D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
Correct Answer: C 🗳️
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
- B. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
Correct Answer: C 🗳️
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Modify Order
- B. Apply Promotion
- C. Disconnect and New order
- D. Change of Plan
Correct Answer: D 🗳️
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- B. Access the entire architecture to identify application that can be decommission.
- C. Harmonize their business plan to reduce the complexity
- D. Handle the complex business processes manually outside the IT landscape.
Correct Answer: B,C 🗳️
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