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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A) Create an FAQ rich text component on the Home page.
B) Enable Chatter Questions to encourage peer-to-self-service
C) Create an FAQ Knowledge article.
D) Deploy a chatbox to address common questions.
E) Create a public ''announcement only' group for moderators to address commonquestions.

2. Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How shouldthe administrator limit the fields available in the customer portal?

A) Utilize CSS overrides to hide unwanted fields.
B) Utilize the Developer Console with coding to hide unwanted fields.
C) Create a page variation for the customer portal to hide unwanted fields.
D) Use Field-Level Security to remove access to the unwantedfields.

3. Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?

A) CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
B) CDN can help performance by caching public resources.
C) CDN can help reliability by allowing local cloning for static resources.
D) CDN can help availability by allowing remote cloning for dynamic resources.

4. Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

A) The preconfigured Insights reports need to be modified to meet GDPR requirements.
B) The Community manager for Europe does not have System Administrator privileges.
C) The Experience Cloud site for Europe has more than a million users.
D) The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

5. Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A) Sharing Map and custom permission set
B) Sharing Set
C) OWD and Apex Sharing
D) Case co-ownership using Super User access

Solutions: