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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Status Application
B) System Monitor
C) Wireshark
D) Customer Call Reporter

2. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Verify that the .bin file is in the Manager folder.
B) Determine from H.323 Phone Status in System Monitor.
C) Look at the files names from the phone menu.
D) Determine from the extension form in the Manager application.
E) Determine from Extension Status in SSA.

3. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) Force Account Code must be checked on the user's Supervisor tab.
B) CCR Agent must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) A valid CCR Agent license must be installed in the IP Office configuration.
E) Forced Login Code must be entered on the user's Supervisor tab.

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) CCR must pull data from the highest numbered group of which the agent is a member.
B) Collective groups are not supported for CCR.
C) The agents monitored by CCR can only be in one group.
D) All agents in a CCR group need to have the same set type.
E) Queuing groups are not supported for CCR.

5. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Configure the backup settings on the VoiceMail Pro server.
B) Select the UNC share as the destination on the VoiceMail Pro server.
C) Select the mapped drive as the destination on the VoiceMail Pro server.
D) Create a network share with permissions to store backups.
E) Map a drive to an available network share.

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