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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A) Use multiple forms of communication; build trust; show empathy; and get commitment for next
B) Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
C) send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.

2. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A) Build
B) Test
C) Plan

3. Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?

A) Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
B) Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
C) Discuss and document specific pain points in existing processes to inform future project requirements.

4. A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?

A) STAR method - situation, task, action, result
B) Storytelling - hero, challenge, helper, victory
C) Functional - requirements, code/configuration, run as user

5. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

A) Involve the stakeholders in the business requirements gathering sessions.
B) Associate each set of metadata -changes to the corresponding user story.
C) Provide detailed test cases to validate the functional requirements

Solutions: