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EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Problem
B) Event
C) Known error
D) Change

2. Which is a purpose of release management?

A) To move hardware and software to live environments
B) To handle user-initiated service requests
C) To protect the organization's information
D) To make new and changed services available for use

3. What is a change schedule PRIMARILY used for?

A) To help assign a change authority
B) To help authorize standard changes
C) To help plan emergency changes
D) To help manage normal changes

4. What is included in the purpose of the 'release management' practice?

A) Making new features available for use
B) Moving new software to live environments
C) Authorizing changes to proceed
D) Ensuring information about services is available

5. Which practice conducts reviews to validate that services are covering the needs of the customer?

A) Service level management
B) Monitoring and event management
C) Change enablement
D) Service desk

Solutions: