[2023] Verified PEGACPDC88V1 Dumps Q&As - 1 Year Free & Quickly Updates [Q28-Q48]

[2023] Verified PEGACPDC88V1 Dumps Q&As - 1 Year Free & Quickly Updates

Latest 2023 Realistic Verified PEGACPDC88V1 Dumps - 100% Free PEGACPDC88V1 Exam Dumps

Pegasystems PEGACPDC88V1 exam is an excellent opportunity for individuals who want to become certified Pega Decisioning Consultants. It validates the candidate's knowledge and skills in designing and implementing Pega Decisioning solutions, which is highly valued in various industries. Passing the exam is a great achievement that can open up new career opportunities and help the candidate stand out in the job market.

NEW QUESTION # 28
U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer , Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

A. Create a single change request in the 1:1 Operations Manager portal.
B. Create a single change request in the Pega Customer Decision Hub portal.
C. Create two change requests in the 1:1 Operations Manager portal.
D. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

Answer: A

Explanation:
According to the best practice, a single change request should be created in the 1:1 Operations Manager portal, because both changes are related to the engagement policies and propositions that are managed in this portal. The Pega Customer Decision Hub portal is used to design and test the decision strategies, not the engagement policies and propositions. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 29
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub™ and 1:1 Operations Manager.
Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition.
According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?

A. A next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.
B. A next-best-action designer modifies the decision strategy in Customer Decision Hub.
C. A next-best-action designer modifies the decision strategy in 1:1 Operations Manager.
D. A next-best-action specialist modifies the decision strategy in Customer Decision Hub.

Answer: B

Explanation:
According to the best practice, a next-best-action designer should modify the decision strategy in Customer Decision Hub, because the decision strategy is part of the next-best-action framework that defines how to select and prioritize propositions for each customer. The 1:1 Operations Manager portal is used to manage the engagement policies and propositions, not the decision strategies. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 30
U+ Bank has decided to use the Pega Customer Decision Hub, M to recommend more relevant banner ads to its customers when they visit the personal portal. Select each placement type on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

NEW QUESTION # 31
U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

A. Email treatment
B. Dynamic template
C. File template
D. Output template

Answer: B

Explanation:
To implement this requirement, you need to configure a dynamic template in Customer Decision Hub. A dynamic template is a type of template that allows you to define a common action flow pattern for a group of actions that share similar characteristics, such as channel, issue, or group. You can specify which properties and components are required for each action in the group, and how they are mapped to the action flow template. This way, you can reuse the same action flow template for all the credit card actions, while still allowing some variations in their content and configuration. Verified Reference: Pega Academy - Decisioning Consultant - Creating dynamic templates

NEW QUESTION # 32
Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

A. Predicting the time of a machine failure
B. Determining if a borrower gets a loan
C. Determining how to optimize inventories
D. Optimizing supply chain management

Answer: B

Explanation:
Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 33
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub™. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Answer:

Explanation:

NEW QUESTION # 34
U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

A. Paul rejected other credit card offers once on the web channel and once in the contact center.
B. Paul rejected the Reward card offer once on the web channel.
C. Paul rejected other credit card offers twice on the web channel and once in contact center.
D. Paul rejected the Reward card offer once in contact center.

Answer: C

Explanation:
Paul cannot see the Reward card offer because he rejected other credit card offers twice on the web channel and once in contact center in the past 15 days. This triggers the first contact policy that suppresses a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days. The Reward card offer is part of the credit card group, so it is suppressed for Paul for 30 days. The second contact policy that suppresses the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days does not apply because Paul did not reject the Reward card offer twice in any channel in the last 7 days. Verified Reference: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies system Following is the description of the image that was sent with question no:5:
This is a screenshot of a table with four columns and two rows.
The table has a header row with white text on a blue background.
The header row reads "Constraint name", "Constraint mode", "Constraint value", and "Channel".
The second row has black text on a white background.
The second row reads "Standard card", "Return any action that does not exceed", "100", and "Daily".
The table has a gray border and a light blue background.

NEW QUESTION # 35
You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

NEW QUESTION # 36
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

A. Adds the customer to the potential churn list
B. Reevaluates the Next-Best-Action
C. Sends a detailed email about the offer
D. Stops presenting offers to the customer

Answer: B

Explanation:
Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 37
To access a property from an unconnected component, you use the

A. dot-property value directly
B. customer-dot-property construct
C. component-dot-property construct
D. property value

Answer: C

Explanation:
To access a property from an unconnected component, you use the component-dot-property construct. For example, if you want to access the property .Rank from an unconnected component named ActionRanking, you use ActionRanking.Rank. Verified Reference: Pega Academy - Decisioning Consultant - Accessing properties from unconnected components

NEW QUESTION # 38
A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

A. None, properties are available
B. Set Property
C. Proposition Data
D. Data Import

Answer: D

Explanation:
To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant - Importing data

NEW QUESTION # 39
MyCo, a telecom company, developed a new data plan group to suit the needs of its customers. The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:

Answer:

Explanation:

NEW QUESTION # 40
U+ Bank, a retail bank, is cross-selling on the web by showing various credit card offers to its customers.
The bank wants to introduce a new offer in the Business Operations Environment. Place the steps in the correct order of implementation.

Answer:

Explanation:

1 - Create a change request
2 - Rank the change request
3 - Define action details and engagement policies
4 - Perform persona testing
5 - Approve the change request
6 - Complete and deploy the revision

NEW QUESTION # 41
U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?

A. Enable increasing stage upweighting for the first stage of the journey.
B. Enable constant stage upweighting for the second stage of the journey.
C. Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.
D. Enable increasing stage upweighting for the second stage of the journey.

Answer: D

Explanation:
Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time-sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 42
MyCo, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A. Preview section from the email content editor
B. A list of customer email addresses from the Test email tab
C. A seed list from the Test email tab
D. Schedule an outbound run with a limited number of customers

Answer: C

Explanation:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified Reference: [Pega Academy - Decisioning Consultant - Testing email treatments]

NEW QUESTION # 43
Bank uses Pega Customer Decision Hub™ to approve credit card limit changes requested by customers automatically.
A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?

A. Change the cutoff value in the Results tab of the scorecard decision component.
B. Change the cutoff value in the Results tab of the scorecard model.
C. Change in the strategy the condition from .pxSegment <=175 to .pxSegment <=200.
D. Map the score value in the decision strategy to <=200.

Answer: B

Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from <175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.

NEW QUESTION # 44
As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)

A. Collections
B. Retention
C. Service
D. Accounting
E. Resource Planning

Answer: A,B,C

Explanation:
The Next-Best-Action strategy is a customer-centric approach that aims to deliver the most relevant and valuable proposition for each customer at any given moment. You can use the Next-Best-Action strategy to address various business issues that involve customer interactions, such as service, retention, and collections. Service is the process of providing assistance and support to customers who have questions or problems. Retention is the process of preventing customers from leaving or switching to competitors. Collections is the process of recovering unpaid debts from customers who are delinquent or defaulting on their obligations. These are all business issues that can benefit from using the Next-Best-Action strategy. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 45
U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
B. The customer can be involved in only one active journey at a given moment.
C. The customer always receives the most relevant action, even if an action is not a part of any journey.
D. The bank implemented upweighting for the third stage.

Answer: C

Explanation:
Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 46
What does a dotted line from a "Group By" component to a "Filter" component mean?

A. There is a one-to-one relationship between the "Group By" and the "Filter" components.
B. To evaluate the "Group By" component, the "Filter" component is evaluated first.
C. A property from the "Group By" is referenced by the "Filter" component.
D. Information from the "Group By" is copied over to the "Filter" component.

Answer: C

Explanation:
A dotted line from a "Group By" component to a "Filter" component means that a property from the "Group By" is referenced by the "Filter" component. For example, if you group customers by age and then filter them by average spending, you need to reference a property from the "Group By" component, such as .pxSegment, in the "Filter" component. A dotted line does not indicate a one-to-one relationship, an evaluation order, or a copying of information between components

NEW QUESTION # 47
U+ Bank, a retail bank, uses the Business Operations Environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you initiate the change request based on best practices.