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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Architecture and Licensing | 20% | - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities - Deployment models, zones and system components |
| Topic 2: Troubleshooting and Support | 20% | - Problem isolation and resolution - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues |
| Topic 3: Maintenance and Operations | 20% | - System updates, patches and upgrades - Monitoring, reporting and performance management - Backup and restore procedures |
| Topic 4: Configuration and Administration | 22% | - POM campaign setup and management - Email, SMS and multimedia integration - User account and access management - Call flow design and routing configuration - System configuration and settings |
| Topic 5: Installation and Deployment | 18% | - High availability and database installation - Installation prerequisites and requirements - Installing AEP and POM components |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. What is the first step in generating logs for troubleshooting Avaya Workplace Clients?
Response:
A) Contacting Avaya support
B) Rebooting the client device
C) Enabling detailed logging in the client settings
D) Checking network connectivity
2. What is a critical step in the configuration of troubleshooting tools for specific Avaya Meetings Server components?
Response:
A) Setting up notifications for performance thresholds
B) Implementing new user access protocols
C) Scheduling regular data purges
D) Customizing the user interface
3. Why is it critical to monitor both application and system logs in POM?
Response:
A) To optimize the user interface design
B) To ensure compliance with international standards
C) To monitor the marketing strategies
D) To identify correlations between system events and application errors
4. What is an effective method to ensure the integrity of Avaya Meetings Server solution components?
Response:
A) Implementing strict user access controls
B) Conducting periodic performance audits
C) Verifying configurations against baseline standards
D) Regularly updating firewall rules
5. Which component is crucial for verifying the configuration of Avaya Meetings Server components?
Response:
A) Utility Server
B) Session Border Controller
C) Media Server
D) System Manager
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |




