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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) default outdial Automatic Number Identification at the tenant level
B) Automatic Number Identification in Flow Designer
C) Add the agent to the outbound team.
D) Assign a wrap-up reason to the outdial queue.
E) Enable Outdial on a desktop profile.

2. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) CAC and adaptive video resolution
B) Static RTP pinning
C) H.323 gatekeeper zones
D) SIP normalization scripts

3. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Custom Connectors to Conversation Intelligence platforms
B) Quality Management license
C) Calabrio ONE solution
D) Webex Workforce Optimization (WFO)
E) Webex Connect Platform

4. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Persistent
B) Panel
C) Navigation
D) Headless

5. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) HSRP gateway redundancy
B) Expressway Mobile and Remote Access
C) CUCM Extension Mobility
D) MPLS Layer 3 VPN

Solutions: