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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

How many numbered steps are in the Continual Service Improvement (CSI) process?

A. 4
B. 6
C. 7
D. 11

Question 2

Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

A. 1 only
B. Neither of the above
C. 2 only
D. Both of the above

Question 3

Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A. 1 and 3 only
B. 1 and 2 only
C. 2 and 3 only
D. All of the above

Question 4

The MAIN objective of Service Level Management is:

A. To ensure that an agreed level of IT service is provided for all current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a Service Catalogue
D. To carry out the Service Operations activities needed to support current IT services

Question 5

Which of the following is the CORRECT definition of a Release Unit?

A. The team of people responsible for implementing a release
B. A measurement of cost
C. The portion of a service or IT infrastructure that is normally released together
D. A function described within service transition

Solutions: