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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.

2. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Cirrus
B) HP Support Center
C) HP Sales Central
D) HP Cross Sell Solution

3. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Dispose and Refresh
B) Discover and Design
C) Deploy
D) Maintain

4. Why is it important to register HP Services?

A) Registering HP Services entitles the customers to valuable rebates.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) Registering HP Services is required to set up automatic renewal of services.
D) It is less expensive to replace registered HP devices than devices that are not registered.

Solutions: