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HP Selling HP PPS ServiceOne Services Sample Questions:
1. Which service offers faulty hardware repair at a designated HP repair center?
A) Designated repair center exchange
B) Offsite repair
C) Onsite repair
D) Travel repair
2. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?
A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Accidental Damage Protection
D) HP Standard Contractual Services
3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?
A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Accidental Damage Protection
D) HP Standard Contractual Services
4. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)
A) HP Refresh Services
B) HP Defective Media Retention
C) HP Maintenance Kit replacement
D) HP Post Warranty Care Pack
E) HP Contractual Services
5. Which HP PPS Service is paid as an up-front cost at the time of the purchase?
A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Priority Services
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B,E | Question # 5 Answer: A |




