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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
| Process Design and Analysis | 20% | - Process Performance
|
| Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which two types of operations include repetitive processes?
Choose 2 answers
A) Project process
B) Batch process
C) Continuous process
D) Line process
2. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
A) SCAM (Supply Chain Accreditation Model)
B) SCM (Supply Chain Metrics)
C) RFEAU (Reliability Flexibility Expenses and Asset Utilization)
D) SCOR (Supply Chain Operations Reference)
3. Which concept of variation measures the central tendency of a set of data?
A) Variable
B) Range
C) Mean
D) Standard deviation
4. What would be an organization's next step after it has revised or implemented new operations?
A) Revise the order of the operation before putting it into service to ensure the order of the operation
B) Reverse the order of the operation to determine that all workers know how to complete the operation
C) Follow up to make sure the new operation resolves quality problems
D) Conduct a final analysis of the existing operation one more time
5. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
A) Normal time
B) Standard time
C) Observed time
D) Performance time
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |




