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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration Services | - Service Bundle Recommendations
|
| Sales Skills Transformation | - Modern Sales Methodologies
|
| Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Consultative Selling | - Discovery and Qualification
|
| Advanced Sales Skills | - Customer Pain Point Identification
|
| Personal Systems Services | - Workforce Device Services
|
| Deployment Services | - Implementation Planning
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. Only non-hybrid employees can receive end user alerts directly on their device.
- B. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- C. End users cannot snooze the alerts.
- D. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
- E. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
Correct Answer: B,D,E 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
- B. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
- C. The partner must install the HP software on all HP and non-HP customer devices.
- D. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
Correct Answer: A,D 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
Which coverage does HP Post Warranty Support Service provide?
- A. Additional 12 months of support based on the product's base warranty or selected Support Service package
- B. No-cost device repairs made with certified HP parts
- C. Access to Level 2 help desk technicians
- D. Extension beyond 12 months if needed
Correct Answer: A 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
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